Privacy Policy

About this notice

This notice explains how Adelaide Heritage Renovations handles information collected through this website and its enquiry forms.

Information you provide

When you request a quote, we collect the details you enter, such as your name, email address, phone number, suburb and information about the work you need. We use those details to respond to your enquiry, discuss your project and prepare a quote.

You can browse without completing a form. If you prefer, you can contact us by phone or email. Please avoid including sensitive personal information in an enquiry.

Website and enquiry services

Netlify hosts this website and processes and stores submissions made through its forms. Enquiry information is accessible to the business and authorised people who administer the website and enquiry service. Hosting providers also process technical information, such as IP addresses and browser details, to deliver and protect their services.

The site loads fonts from Google Fonts, which receives the technical information needed to deliver them. Links to Google, Facebook, Instagram and Houzz take you to services with their own privacy practices.

These providers may process information outside Australia. You can read more about their services in Netlify’s privacy notice and Google’s privacy policy.

Browser storage and campaign information

The ceiling enquiry form uses temporary storage in your browser tab to remember an enquiry identifier and submission status. This helps prevent the same completed enquiry being submitted again when you return to the page. Names, email addresses and phone numbers are not saved in this temporary storage.

If a link includes campaign details or an advertising click identifier, these may be included with your enquiry to identify where it came from.

Website analytics and advertising measurement

We use Google Ads conversion tracking to understand whether our advertising leads to ceiling enquiries. Google may use cookies and advertising identifiers to connect an enquiry with an earlier ad interaction. Where available, a Google forwarding number routes calls to our business number and measures call details such as time and duration.

We use PostHog to measure page visits, quote-button and phone-link clicks, and progress through the ceiling enquiry form. These events include anonymous browser and session identifiers, device information, page paths and approved campaign details. PostHog uses temporary browser storage and processes this analytics data in the United States.

Our analytics events do not include the names, email addresses, phone numbers or answers entered in the form. PostHog session recordings and automatic capture of form contents are switched off. A phone-link click is recorded separately from a connected call.

You can manage cookies and site storage through your browser settings, or use browser tools that block analytics. This may limit measurement. You can still contact us by phone or email. For details about these providers, see Google’s privacy policy and PostHog’s privacy policy.

Access, corrections and privacy concerns

To ask about information you have provided, request a correction or deletion, or raise a privacy concern, email admin@adelaideheritagerenovations.com.au or call +61 400 546 202. Include enough detail for us to identify your enquiry without sending identity documents by email.

We may need to verify your identity before discussing or changing personal information. Some records may need to be kept to meet business or legal obligations. We will explain if a request cannot be fulfilled.

For information about privacy rights and making a complaint in Australia, visit the Office of the Australian Information Commissioner.